Pinnacle Grooming - missing order

[Umina_Shaver]

Hi all,
I ordered a soap and splash combo with tracked posting from Pinnacle Grooming back in late January. I checked my banking app which confirmed payment had been made. I know items from the UK to Australia can sometimes take a while to arrive, but the total lack of communication is proving worrying. There was no email confirmation, but I did take a screenshot of the order and recorded the reference number at the time.
Since then I have attempted to make contact on numerous occasions through various channels (website, whatsapp, facebook messenger) but with zero response. Has anyone else had a similar experience? Or does anyone know the owner and may be able to give them a nudge?

 

[DesertIguana]

Did you pay via Credit Card, or PalPal? Then file dispute.

 

[Umina_Shaver]

Unfortunately I paid by debit card which was probably an error in hindsight

 

[SpeedyPC]

Unfortunately I paid by debit card which was probably an error in hindsight

You should always use PayPal when buying things online outside your own country, instead of using a debit card.

 

[DesertIguana]

As I understand it, debit card is like paying cash, one you give it to someone it is gone.

About all you can do if you do not receive your stuff, is bombard them with emails, and tell the World of your being taken.

 

[Chris]

I dislike companies that have a website with no address or phone number listed, if you're a legit business people should be able to contact you.

 

[SpeedyPC]

I dislike companies that have a website with no address or phone number listed, if you're a legit business people should be able to contact you.

 

[DesertIguana]

I dislike companies that have a website with no address or phone number listed, if you're a legit business people should be able to contact you.

That is Big Red Flag!

 

[Arsene Wenger]

I think from memory that they are based in Manchester. I did a quick google search and it came up with the following number for them - but please note that I'm not sure if it's the correct number or not Phone: 0161 371 0014

 

[Umina_Shaver]

I think from memory that they are based in Manchester. I did a quick google search and it came up with the following number for them - but please note that I'm not sure if it's the correct number or not Phone: 0161 371 0014

Thanks, I tried that number a couple of days ago and it was disconnected

 

[DesertIguana]

Thanks, I tried that number a couple of days ago and it was disconnected

Know anyone who could pay place of record a personal visit?

 

[Umina_Shaver]

Know anyone who could pay place of record a personal visit?

Good shout, my sister and brother in law live in Manchester!

 

[Umina_Shaver]

Also, I have called the whatsapp number 07751837028 on numerous occasions which seems to be linked to the instagram account. However, although it rings it never gets answered

 

[DesertIguana]

Not sure about last in UK, but this sound like what we call FRAUD.

 

[Randy]

Thanks, I tried that number a couple of days ago and it was disconnected

Didn't know that Pinnacle Grooming was a fraud. I have seen many videos with their products on YT.

@Kevy
Had shown in his channel some soaps of Pinnacle Grooming. If he knows anything?