I started this thread because I spoke about it with 2 friends after playing tennis yesterday in the evening. We were calm and exhausted at this moment and came with 3 very different opinions: full refund, half refund, no refund. It was weird to see this sample
I’m surprised this kind of issue has not occurred more in the past and % of delivery is still very good IMO. It has probably occurred sometimes but there is not a lot of talk about that.
The package has been signed at 11:07am on the tracking (this hour is false) by someone who made a mistake writing my family name and a false signature. Opened in the middle deeply, laying on the floor, the package was a small box of about 30x20x10cm full of bubble that can be easily opened from the bottom part that is folded and glued.
Package was found by the nanny of my kids at 11:40 opened on the floor of the entrance of the building where I live, with the bubble pack outside of the box. She left home at 11:25 to pick up my son at school at 11:30 and came back immediately.
She knows I’m crazy about wet shaving and took 5 pictures of the situation. She sent it immediately to my wife and I received these pictures around 4:30pm yesterday when my wife had time to talk about my wet shaving stuff
I sent immediately the pictures to the seller explaining what I thought of the situation. I also sent 20minutes after to the seller a scan of the proof of delivery I got on the website and a copy of my passport so he can issue an investigation that will be transmitted by his provider to the French provider Chronopost.
I contacted them (one of the worst international service) and they asked me to go to the Police and told me to ask to the sender to issue a problem with his provider.
The seller said that maybe we will reach an agreement but he didn’t have to handle it and that I had to solve it on my side the way he said. And much more important IMO, the second message was saying “I’m not responsible”.
I would have been ready to find an agreement, but not after reading this. At the same time he also told me he lowered declaration forms... Just a way to announce that I’ve lost everything and I’m in his hands now.
I’m 99% sure it’s not my neighbours, there are 10 apartments in the building. I know all of them, they would never steal a package, they even take some packages for me and bring it to me directly at dinner time.
That’s true there is a specific problem with the delivery guy and I could have accepted immediately a fair deal, I’m not crying about cash, that’s life, shit happens. But I do care about respect and honesty.
The seller even told me that he will need my report to the police before issuing a refund. I told him I didn't care and to issue what he wanted as he proposed to make a deal to end with this. I’m not here to lie or to steal a razor.
I keep things simple. I didn’t get what I’ve paid for, just give me back something and Good bye. Moreover his mistake about value is on me now whereas I didn’t ask for it.
I will go to the Police tomorrow but in the best case at the end Chronopost will refund 35€ to the provider and then to the seller.
More important is Chronopost will have the proof against their employee. Maybe it will avoid the same situation with someone else.
I wish he had offered a refund of a bit more than 50% because he is the seller. That would have been the least fair IMO.
It’s not his fault but he is responsible, more than me for sure.
Last but not least, seller asked for F&F when I bought it whereas it was not indicated.
And when he refunded me half of it today, he sent it with PayPal G&S saying he didn’t know how to send F&F...