Discussion in 'Shaving Brushes' started by Sid James, Aug 9, 2018.

  1. Sid James

    Sid James ...

    I ordered an M&F brush, paid the deposit and waited. Two weeks ago I was contacted by Lee informing me the brush had been completed and the balance was due, I of course paid it and provided an address.
    Two weeks later, I have no brush, no comms from Lee.
    Normal for M&F?
  2. R181

    R181 Grumpy old man

    I have never dealt with M&F but have read quite a few posts in various shaving forums concerning M&F. My impression from reading those post during the past few years is that although the product is excellent communications is not a forte.

    JamieM likes this.
  3. smooth_criminal

    smooth_criminal Legendary Member

    I got a M&F brush in July.

    The brush turned up 8 days after I had paid the balance outstanding to Lee.

    No communication other than the request for payment, the brush arrived by Royal Mail signed for delivery.

    In my case, it took him a week to ship the brush out.
  4. Burgundy

    Burgundy Forum GOD!

    In my experience, a sketchy-looking parcel will turn up when you’ve more or less forgotten about it. The brush inside may or may not match the brush you thought you had ordered.

    But when it’s on, it’s on! I love my 2XL.
  5. p.b

    p.b Forum GOD!

    Yeah that’s normal. He’s a t**t. Once bitten - never again. I hope it faintly resembles what you asked for.
    JamieM likes this.
  6. Sid James

    Sid James ...

    People are getting different brushes to what they ordered?

    I suppose this is good and bad, good it’s normal anyway. Thanks
    IRISHCOAST likes this.
  7. p.b

    p.b Forum GOD!

    Well I got the right handle shape and colour but the hybrid shaped knot he suggested looked like an arrow head...
  8. Rowlers

    Rowlers Massive Member Staff Member

    :laugh::laugh: Shouldn't laugh but this sounds shocking!
    Good luck @Sid James
    JamieM likes this.
  9. Sid James

    Sid James ...

    Yeah, it’s a good job I didn’t order another about a month afterwards...
  10. Belfont

    Belfont Forum GOD!

    yes, it's "normal", usual rather I should say
    but don't worry, it's worth the wait.
  11. Optometrist

    Optometrist Forum GOD!

    Steve, I am assuming you ordered the brush through Brad Sears and not from Lee, directly?

    A few years ago, I was lucky enough (or so I thought) to receive a reply from Lee and was able to order a few brushes. The brushes that arrived were either bulb and not fan, wrong loft, wrong hair type, or handles not correct shape/colour. I got the impression that he was just sending out stock, not what I had specifially ordered. I sold them all. Not bad brushes, just not what I wanted.

    When ordering switched to the collaboration between Sears/Lee, I ordered three brushes. All arrived as I asked for, this time, but I wasn't happy with the backbone and sold them. They took around three months from ordering on the Brad Sears website. Lee finally contacted me, asking for the balance. I paid and nothing arrived after a week. I emailed him, replying using his original email and he said he had been ill. He shipped them two days later.
    Blackmass likes this.
  12. R181

    R181 Grumpy old man

    I guess all this is why I never consider ordering a M&F brush.

    Britva and ManicDee like this.
  13. Wayne

    Wayne Forum Sod

    What!!! You recieved something you didn't order and this is not only normal but accepted and when they arrived you had to sell because they weren't what you wanted :eek: Not on your Nelly. I don't give a Tinkers about how good they are supposed to be or not this has put me off for life.
  14. Sid James

    Sid James ...

    Thanks everyone for replying.

    Well I’ve had an email from Lee telling me that it has already been posted. Nothing has arrived as yet obviously. I’m now wondering what’s in the lucky dip bag :happy:

    Yes David @Optometrist ordered via BS.
    Optometrist likes this.
  15. p.b

    p.b Forum GOD!

    When I complained he offered to reknot the brush which I accepted and then he went into radio silence so I ended up opening a PayPal claim which paid out
    N_Architect, Britva and Wayne like this.
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